The Nigerian Electricity Regulatory Commission has said that electricity consumers can get compensation for poor service delivery when the distribution company they are connected to fails to provide 90 per cent of electricity hours due to them in a month.
This was contained in a document seen by Daily Trust signed by NERC’s Chairman and Commissioner for Legal Licensing & Compliance, Engr. Sanusi Garba and Dafe Akpeneye, respectively.
The document, dated May 26, 2023, said the commission would, on a monthly basis, evaluate the average availability of the 11kV and 33kV feeders as measured by the average number of hours of electricity supplied by a DisCo per day over a period of one month.
It said the order shall be effective from 1 June 2023. “Where it is established that the service level on any feeder in the band(s) “A” to “D” has failed to meet up to 90% of the committed service levels within one month, the customers on the affected feeder(s) shall be compensated,” it said.
