The Federal Competition and Consumer Protection Commission (FCCPC) has disclosed that it recovered over N10 billion for consumers whose rights were violated across major sectors of the economy.
In its updated consumer complaints data covering March to August 2025, the Commission reported that 9,091 complaints were resolved during the period, highlighting both the widespread harm suffered by consumers and the financial burden they face without effective redress mechanisms.
Commenting on the findings, Executive Vice Chairman/Chief Executive of the FCCPC, Mr. Tunji Bello, stressed that the figures reflect real challenges confronting Nigerians in their daily lives.
“These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers,” Bello said.
The data revealed complaints ranging from unfair charges, service failures, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and delayed redress.
Among the 30 sectors reviewed, the banking industry recorded the highest number of complaints with 3,173 cases, followed by Fast-Moving Consumer Goods (FMCG) with 1,543, fintech with 1,442, and electricity with 458.
The Commission said the findings provided valuable insights into consumer dissatisfaction patterns and reaffirmed its commitment to protecting citizens from exploitative practices.
