The Nigerian Communications Commission (NCC) has said its Q4 2025 industry performance data shows measurable improvements in network quality and service delivery across the country, as the regulator intensifies efforts to promote transparency and accountability in the telecommunications sector.
The commission disclosed this on Wednesday during a virtual media engagement organised to present the Q4 2025 Industry Performance Reports, where journalists were taken through key insights, performance trends, and highlights from the data. The full report has also been published on the NCC’s website.
Speaking at the session, the Head of the Public Affairs Department, Mrs. Nnenna Ukoha, said the quarterly performance data reflects the commission’s commitment to evidence-based regulation and improved consumer experience.
“The commission has, over time, affirmed its commitment to accountability, transparency, and a data-driven approach in implementing its mandate,” Ukoha said. “Part of this commitment is our responsibility to generate accurate, transparent, and timely data and to ensure that this data is properly understood, well interpreted, and correctly communicated to the Nigerian public.”
She described the media as critical partners in shaping public understanding of developments in the telecoms industry, noting that accurate reporting of industry data strengthens consumer trust, investor confidence, and policy direction.
“Our objective today is straightforward. It is to deepen your understanding of the NCC’s quarterly performance data and to equip you with practical insights on how best to integrate these findings into your reporting,” Ukoha said.
According to her, the engagement was designed not only to provide access to raw data but also to offer context that would prevent misinterpretation and improve the quality of information available to Nigerians.
Ukoha urged journalists to adopt what the commission described as “constructive framing” in reporting sector performance, stressing that this approach does not downplay challenges but presents them alongside progress, solutions, investments, and innovations shaping the industry.
“Constructive framing means highlighting improvements in quality of service and experience, recognising the work being done by stakeholders, and supporting industry resilience, while still addressing existing challenges,” she said.
She added that the quarterly performance reports provide valuable material for daily news coverage, feature stories, investigative reporting, interviews, and newsroom sector monitoring.
In separate remarks, the Executive Commissioner, Technical Services, Engr. Abraham Oshadami, said the consistent publication of network performance data reflects the NCC’s belief that transparency strengthens the telecoms ecosystem and reinforces accountability among operators.
“Transparency has become a guiding principle that underpins our regulatory approach,” Oshadami said. “We believe that open access to information strengthens the industry, builds public trust, and ensures that service providers remain accountable to consumers.”
He noted that the commission has expanded its data-driven oversight in recent years, including a partnership with network intelligence firm Ookla to develop nationwide network coverage maps that allow consumers to compare network quality across locations and operators.
“As part of this same partnership, we commenced the publication of Quarterly Network Performance Reports to provide consistent, data-driven insights into how networks are performing across the country,” he said.
Oshadami recalled that the first report, covering Q3 2025, was published in October last year, adding that the Q4 2025 report builds on that foundation and highlights early gains from regulatory and industry interventions.
“Our collective efforts are beginning to yield positive results. We are observing measurable improvements in network performance and, importantly, in the quality of experience delivered to consumers,” he said.
He described the media as strategic partners in communicating progress and reform in the sector, urging journalists to engage critically with the data and help amplify stories that reflect both achievements and ongoing challenges.
The NCC said it would continue to publish quarterly performance data as part of its broader push to strengthen service delivery, improve network quality, and ensure that consumers benefit from sustained improvements in Nigeria’s telecommunications sector.
