Moniepoint Microfinance Bank has reaffirmed its leadership in Nigeria’s agency banking sector, highlighting its service model and technological infrastructure as key drivers of financial inclusion and economic growth.
Speaking on the bank’s evolving strategy, Ezekiel Sanni, Senior Vice President of Distribution Network Sales, said the institution is focused on strengthening enterprise support, trust, and long-term value for agents, merchants, and customers across the country.
He noted that agency banking’s next phase of growth will depend not just on access, but on consistent service quality and deeper engagement with users at the grassroots level.
“At Moniepoint MFB, we have built a model that prioritises not just access, but meaningful, routine local support for the merchants and communities we serve,” Sanni said.
The bank explained that it deploys dedicated field-based managers who work directly with agents, providing continuous on-the-ground support beyond the onboarding stage. This approach includes operational assistance, product usage guidance, and real-time problem resolution.
By combining digital infrastructure with physical presence, Moniepoint MFB says it has created a hybrid model designed to improve reliability, speed, and customer trust in agency banking services.
The bank also emphasised its focus on training and compliance support, particularly in areas such as fraud detection and anti-money laundering (AML) practices, aimed at strengthening the financial ecosystem.
Sanni added that proximity to agents allows the bank to go beyond service delivery to capability building, helping merchants improve operations and protect their businesses.
Moniepoint MFB also integrates additional services such as inventory management tools, savings products, and access to working capital loans, positioning itself as a broader operating system for small businesses.
According to the bank, this strategy has made it an essential partner for many merchants, strengthening long-term relationships and increasing value delivery across the ecosystem.
The institution further stated that it is Nigeria’s largest merchant acquirer, powering a significant share of in-person payment transactions nationwide, supported by fast processing times and reliable settlement systems.
It added that its consistency has helped build strong trust among agents, many of whom prefer to consolidate around a single, dependable financial partner.
Moniepoint MFB says it views agency banking not just as a service channel but as critical infrastructure for economic participation and financial inclusion, with a commitment to expanding support for Nigeria’s real economy.
