The Office of the Tax Ombudsman has resolved approximately 82 per cent of complaints received since its establishment, as it prepares to expand its operations across Nigeria through the creation of six regional offices.
The proposed expansion is aimed at improving access to tax dispute resolution services, strengthening taxpayer protection and bringing the office closer to individuals and businesses seeking redress over their dealings with tax and revenue authorities.
The Tax Ombudsman, Dr. John Nwabueze, disclosed this in Abuja on Friday during the fourth-quarter 2026 Breakfast Meeting with members of the Finance Correspondents Association of Nigeria (FICAN).
He explained that the planned offices would be established across Nigeria’s six geopolitical zones to improve the institution’s geographical reach and make its services more accessible to taxpayers.
However, Nwabueze noted that the commencement of operations at the regional offices would depend on approval from President Bola Tinubu and the completion of the necessary administrative and operational arrangements.
The initiative represents part of the office’s broader strategy to strengthen its institutional capacity and improve the handling of complaints arising from tax administration, revenue collection and interactions between taxpayers and relevant government agencies.
The Ombudsman also disclosed that the office was finalising a multilingual online complaint platform designed to enable Nigerians to submit complaints, access relevant information and better understand the institution’s mandate.
The proposed digital platform is expected to complement the physical expansion by providing taxpayers with an additional channel for seeking assistance without necessarily having to travel to Abuja.
The reported 82 per cent complaint resolution rate highlights the office’s role in addressing grievances within Nigeria’s tax administration system, particularly as the government intensifies efforts to improve revenue mobilisation and strengthen compliance.
With businesses and individuals increasingly interacting with multiple tax and revenue authorities, an accessible dispute resolution mechanism is considered important to improving confidence in the tax system.
The planned regional offices and digital complaint platform could therefore strengthen taxpayer engagement, improve transparency and provide an additional avenue for resolving disputes outside conventional administrative processes.
The development comes as Nigeria continues to pursue reforms aimed at broadening its tax base, improving revenue collection and creating a more efficient and accountable tax administration framework.
