Airtel Nigeria has announced the temporary suspension of its airtime and data credit services, which previously allowed eligible prepaid customers to borrow airtime or data and repay on their next recharge.
The company disclosed this in a statement on Friday through its Director of Corporate Communications and CSR, Femi Adeniran.
According to the statement, the decision forms part of ongoing operational adjustments aimed at aligning the company’s services with evolving regulatory and operational requirements in Nigeria’s telecommunications sector.
Despite the suspension, Airtel assured customers that they will continue to enjoy uninterrupted access to standard airtime and data purchases through existing channels.
The telecom operator also noted that the pause in the credit service will not affect overall service quality or network performance across the country.
Commenting on the development, Airtel Nigeria’s Director of Marketing, Ismail Adeshina, described the move as necessary and responsible.
“This is a necessary and responsible step as we align our operations with evolving requirements. Airtel Nigeria remains committed to the highest standards of compliance, transparency, and consumer protection, while continuing to innovate responsibly within Nigeria’s digital ecosystem,” he said.
The company added that customers will be informed of any updates regarding the suspended service in due course.
The development comes amid increasing regulatory scrutiny of digital lending and credit-based services in Nigeria’s telecom sector, as operators adjust to new compliance expectations.
