Polaris Bank has facilitated the launch of the NACCIMA Export Support Call Centre, an initiative aimed at strengthening Nigeria’s export ecosystem and supporting businesses in accessing global markets.
The project, developed in partnership with the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture, is designed to provide comprehensive support services to Nigerian exporters, particularly those operating in the non-oil sector.
Speaking on the initiative, the Executive Director of Polaris Bank, Chris Ofikulu, described the call centre as a strategic tool to empower businesses with the knowledge and resources needed to compete internationally.
“Today, we are marking a pivotal moment in our mission to empower Nigerian businesses for global markets,” Ofikulu said, noting that the collaboration would equip exporters with the tools, infrastructure, and expertise required to thrive in global trade.
The call centre will serve as a central hub where exporters can access real-time information, technical assistance, and regulatory advisory services, helping them navigate the complexities of international trade.
As part of its contribution, Polaris Bank has provided critical infrastructure, including laptops, fully equipped workstations, internet-enabled modems, and high-capacity printers to ensure efficient operations.
The initiative also aligns with the bank’s broader export support framework, which includes stock refinancing, working capital solutions, and advisory services on regulatory requirements such as the Nigeria Export Proceeds (NXP) documentation.
Through its digital platform, VULTe, the bank is also facilitating seamless intra-African trade using the Pan-African Payment and Settlement System.
Ofikulu emphasised that the call centre would help bridge existing gaps in the non-oil export sector, positioning Nigerian businesses for greater global competitiveness.
“This is not just a call centre; it is a catalyst for success, providing the resources and knowledge exporters need to excel,” he added.
The initiative underscores Polaris Bank’s commitment to driving trade facilitation, improving market access, and supporting small and medium-sized enterprises (SMEs) as part of efforts to enhance Nigeria’s economic growth.
