The Federal Competition and Consumer Protection Commission (FCCPC) has lifted the seal placed on the headquarters of Ikeja Electric Plc after the electricity distribution company agreed to comply with regulatory directives relating to consumer rights violations.
In a statement issued on Friday and signed by its Director of Corporate Affairs, Ondaje Ijagwu, the Commission said the decision followed a binding undertaking by Ikeja Electric to undergo a remedial process and address outstanding consumer complaints within agreed timelines.
The FCCPC had sealed the company’s headquarters on December 11 after Ikeja Electric failed to comply with a directive of the Nigerian Electricity Regulatory Commission (NERC) to unbundle a Maximum Demand account into 20 separate accounts for a customer who had reportedly been without electricity supply for more than two and a half years.
Under the terms of the undertaking, Ikeja Electric committed to resolving all consumer complaints referred to it by the FCCPC. The Commission warned that any breach of the agreement would result in renewed and escalated enforcement action in line with the Federal Competition and Consumer Protection Act (FCCPA).
The Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr Tunji Bello, said the intervention was aimed at enforcing the provisions of the FCCPA 2018 and protecting consumers from unfair treatment.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.
He added that the outcome reflects the Commission’s balanced regulatory approach, noting that while the FCCPC remains open to constructive engagement with service providers, it will act firmly whenever consumer rights are violated or regulatory directives are ignored.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability,” he said.
