First City Monument Bank (FCMB) has upgraded its mobile banking application with new features, including a reward points system that allows customers to earn benefits from everyday transactions.
The bank said the enhanced app is designed to deepen customer engagement while delivering a more seamless digital banking experience. It added that the platform transforms routine banking activities into opportunities for customers to unlock rewards and access a broader range of financial and lifestyle services.
At the centre of the upgrade is a new Reward Points feature. Customers can now earn points from transactions completed through the mobile app and redeem them for various benefits.
According to FCMB, the initiative is aimed at encouraging greater digital banking adoption while rewarding customer loyalty.
The upgraded app also introduces a Regal Premium Lifestyle Subscription. The service provides customers with access to curated travel, dining and entertainment benefits.
In addition, new customers who sign up with the bank will enjoy three months of free transfers.
To expand access to investment opportunities, FCMB has integrated mutual fund investments into the application. Customers can now invest and manage their portfolios directly from their mobile devices without using additional investment platforms.
The bank also unveiled “Chat with Temi,” an intelligent in-app customer support feature that provides instant assistance and faster resolution of customer enquiries and complaints.
Speaking on the development, FCMB’s Divisional Head, Payments and Solutions, Oladipo Alabede, said the bank remains committed to using innovation to meet the changing needs of its customers.
“At FCMB, we are constantly innovating to meet the evolving needs of our customers. These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices,” he said.
As part of its financial inclusion strategy, the bank has also simplified the process of upgrading accounts from Tier 1 to Tier 2. This enables customers to access enhanced banking services without visiting a physical branch.
FCMB further introduced instant virtual card request and activation. The feature allows customers to create and immediately use secure digital cards for online transactions.
Commenting on the latest upgrade, FCMB’s Divisional Head, Personal Banking, Adetunji Lamidi, said the new features support the bank’s broader digital transformation strategy.
“These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking,” Lamidi said.
FCMB noted that the latest enhancements reinforce its commitment to innovation, customer-centric banking and digital excellence.
The bank said the mobile application is evolving into a comprehensive platform that combines banking, investments and lifestyle services in one place.
It encouraged customers to update or download the FCMB Mobile App to enjoy the new features and manage their finances more efficiently.
