The Nigerian Communications Commission (NCC) has assured telecom subscribers that they will begin receiving compensation for poor quality of service following its directive to operators.
The Executive Vice Chairman of the NCC, Dr. Aminu Maida, disclosed this to journalists at a media roundtable held at the Marriott Hotel in Ikeja, Lagos.
Maida said affected customers will start receiving compensation in the form of airtime credits either today or tomorrow, as telecom operators move to comply with the Commission’s directive on service quality lapses.
He explained that the regulatory action is part of efforts to ensure accountability in service delivery and protect consumers from persistent network disruptions and poor service experiences.
The NCC also confirmed that it is working closely with its sister agency, the Federal Competition and Consumer Protection Commission (FCCPC), to resolve issues surrounding suspended credit services for airtime and data users.
According to Maida, the collaboration is aimed at ensuring that subscribers continue to enjoy seamless services while regulatory concerns around credit facilities are addressed.
He further clarified that telecom operators, as licensees of the NCC, are not required to obtain additional licences from the FCCPC for core telecom services. However, he noted that entities providing credit-based service windows to subscribers may be subject to separate regulatory requirements.
The Commission reiterated its commitment to enforcing service quality standards across the telecommunications sector, stressing that consumers must receive value for services paid for.
The development comes amid growing public concerns over network quality, dropped calls, and data service inconsistencies across major telecom operators in Nigeria.
The NCC said it will continue to monitor compliance and take necessary regulatory actions to ensure improved service delivery in the sector.
